Privacy Policy
Effective Date: July 2026
At Cell Care, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit cellcare.ca, contact us, or use our repair services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Device make and model
- Repair details and service history
- Billing and payment information
- Any information you provide through contact forms, emails, phone calls, or in-store visits
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
This information helps us improve the performance and security of our website.
How We Use Your Information
We use your information to:
- Provide repair services and customer support
- Respond to enquiries and service requests
- Schedule repair appointments
- Process payments
- Communicate repair updates
- Improve our website and services
- Prevent fraud and protect our business
- Comply with applicable legal obligations
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies may be used to:
- Remember your preferences
- Measure website performance
- Improve website functionality
- Support analytics and marketing activities
You can disable cookies through your browser settings, although some website features may not function correctly.
Third-Party Services
We may use trusted third-party services to operate our website and business, including:
- Website hosting providers
- Payment processors
- Analytics services
- Online booking platforms
- Communication and email services
- Marketing platforms
These service providers only receive information necessary to perform their services and are required to protect your information.
Repair Data & Customer Devices
During the repair process, our technicians may need temporary access to your device to diagnose or verify faults.
We respect your privacy and do not intentionally access, copy, or share your personal files, photographs, messages, or other private information unless it is necessary to complete the requested repair or you have provided your permission.
We recommend that customers back up important data before submitting any device for repair. While every reasonable effort is made to protect customer data, Cell Care cannot guarantee against data loss resulting from existing device faults or the repair process.
Data Security
We implement reasonable physical, administrative, and technical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Although we take appropriate security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Complete requested services
- Maintain warranty records
- Meet legal, accounting, and tax obligations
- Resolve disputes and enforce our agreements
When no longer required, personal information is securely deleted or anonymised where appropriate.
Your Privacy Rights
Depending on applicable privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Withdraw consent where processing is based on consent
- Request information about how your personal data is used
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their respective privacy policies before providing any personal information.
Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. The revised version will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.